​Supervisor-Inbound REF NO: HR 5/1/2/3/79

Salary: R321 543 per annum

CENTER: Compensation Fund, Pretoria

REQUIREMENTS: Three-year tertiary qualification in Contact Centre Management/ Public Management/Business Administration/Administration Management. 2 years’ functional experience in Contact/ Call Centre environment Knowledge: Compensation Fund policies, procedures and processes. Contact Centre vision and objectives. Contact centre performance requirements. Customer Care (Batho Pele Principles). Customer Care Information Systems. COIDA. Core Technical Skills: Technical proficiency in customer service. Business writing skills. Data and records management. Telephone skills and Customer Care etiquette. Analytical thinking.

DUTIES: Facilitate customer driven quality workflow processes. Refer all enquiries to Outbound unit and provide quality checks on incoming calls. Utilise. Coordinate and ensure quality on all inbound interactions. Supervision of staff. ENQUIRIES: Mashilo Mangena Tel: 012　319 9140

Note: Coloureds, Indians Whites and Persons with disabilities are encouraged to apply. Applications: Chief Director: Corporate Services: P O Box 955, Pretoria, 0001 or hand deliver at 167 Thabo Sehume & Madiba Street, Delta Heights Building 6th HRM.

For Attention: Sub-directorate: Human Resources Planning Practices and Administration, Compensation

It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.

CLOSING DATE: 02 September 2022 at 16:00 NOTE/ Instruction: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, duly signed and initialled by the applicant. Failure to fully complete, initial and sign this form may lead to disqualification of the application during the selection process. ONLY fully completed, initialled and signed new form Z83 (Section A, B, C and D compulsory and (Section E, F and G ignore if CV attached) and recently updated comprehensive CV (with detailed previous experience) is required. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. Foreign qualification must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA). Applicants who do not comply with the above-mentioned instruction/ requirements, as well as applications received late will not be considered. The Department does not accept applications via email or fax. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to short-listed candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). The Department reserves the right not to make any appointment(s) to the above post. A pre-entry certificate obtained from National School of Government (NSG) is required for all SMS applicants. The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link:https://www.thensg.gov.za/training-course/sms-pre-entryprogramme/. All shortlisted candidates for SMS posts will be subjected to a technical competency exercise that intends to test relevant technical elements of the job, the logistics of which be communicated by the Department. Following the interview and technical exercise, the selection panel will recommend candidates to attend generic managerial competencies using the mandated DPSA SMS competency assessment tools. The successful candidate will be expected to sign an Internship performance agreement. The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s)