The Department of Employment and Labour's Compensation Fund fruitfully held a Medical Service Providers (MSP) Workshop for Compensation for Occupational Injuries and             Diseases Act (COIDA) on 25 September 2026 in Gauteng Province.

The Workshop was aimed at addressing challenges experienced by Medical Service Providers as well as encouraging them to adhere to the COID Act compliance.

This is the continuation of the Medical Service Providers engagements, the other engagements took place in Mpumalanga, Eastern Cape and KwaZulu-Natal Provinces respectively.

Acting Director: Employer Services, Mr Jan Madiega advised Medical Service Providers to download, complete and confirm the employer's registration information such as Nature of Business, Contact details during the Return of Earnings (ROE) submission season.

He further indicated that employers are required to upload the details of payroll report showing employees gross earnings as the information is crucial for calculations of benefits should there be any Occupational Injuries or Diseases.

“Medical Service Providers who previously rendered medical services but have not received payments because they failed to provide required supporting documents for claims, duplicate submissions of invoices resulting in the Fund pending or rejecting invoices, so far 91% of invoices have been finalised in Gauteng Province for 2025/2026 financial year" said Mr Bonginkosi Shongwe, Assistant Director: Medical Payments.

Some of the challenges faced by Medical Service Providers are rejection reason not populating on the CompEasy invoice feedback spreadsheet and MSPs banking details turnaround time for approval delays due to due diligence to avoid fraud.

According to the Assistant Director: Occupational Therapist, Ms Lebohang Boshielo, Rehabilitation, Reintegration and Return-to-Work programme is aimed at removing barriers to accessing, returning to employment or other useful occupation through skills development, facilitation of placement and facilitation of income-generating initiatives.

She encouraged the attendees to be part of the discharge plan where the rehabilitation team, employee and an employer should be part of the meeting explaining what the injury is and what the employer must do for the injured employee to return to work.

The Fund will continue to engage Medical Service Providers to resolve challenges experienced and together came up with amicable solutions.

For media inquiries, please contact:

Teboho Thejane

Departmental Spokesperson

082 697 0694/ teboho.thejane@labour.gov.za

-ENDS-

Issued by: Department of Employment and Labour

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