Assistant Director: Call Centre (SR9)


Unemployment Insurance Fund: Pretoria

Reference No:

HR 4/ 4/3/2 ASDCC/UIF


Commencing: R 376 596.00 per annum


Mr JN Mthembu Tel: (012) 337 1189


Three year tertiary qualification in Contact Centre Management/ Public Management/ Business Administration/ Management / Public Administration / Financial Management. Four (4) years experience of which two (2) years must be functional in Call Centre/ Operations Management environment and two (2) years experience at a supervisory level. Knowledge: ● Public Financial Management Act (PFMA). ● Public Service Regulations (PSR). ● Public Service Act (PSA). ● Labour Relations Act (LRA). ●Employment Equity Act (EEA). ●Basic Conditions of Employment Act (BCEA). ● Unemployment Insurance Act (UIA). ● Unemployment Insurance Contributions Act (UICA). Skills: ● Communication skills. ● People Management. ● Listening skills. Computer skills. ● Time Management. ● Analytical skills. ●Numeracy. ● Interpersonal skills. ● Report Writing skills. ● Planning and Organising skills. ● Diversity Management.


● Facilitate the handling of incoming calls and enquiries. ● Review call centre policies and procedures and ensure implementation thereof. ● Coordinate helpdesk services.

● Manage resources (Human, Finance, Equipment/Assets) in the section



CLOSING DATE FOR APPLICATIONS: 30 December 2020 at 16:00

NOTE: Applications quoting the relevant reference number must be submitted on form Z83, obtainable from any Public Service Department or on the internet at The fully completed and signed form Z83 should be accompanied by a recently updated, comprehensive CV as well as recently certified copies of all qualification(s), academic transcripts including senior certificate, ID-document and a Driver’s license where applicable. The certification must be not older than six (6) months from the date of the advert. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of their Permanent Residence Permits to their applications. Should you be in possession of a foreign qualification, an evaluation certificate must accompany it from the South African Qualification Authority (SAQA). Applicants who do not comply with the above-mentioned requirements, as well as applications received late, will not be considered. The Department does not accept applications via fax. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to short-listed candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). The Department reserves the right not to make any appointment (s) to the above post. A pre-entry certificate obtained from National School of Government (NSG) is required for all SMS applicants. The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link: All shortlisted candidates for SMS posts will be subjected to a technical competency exercise that intends to test relevant technical elements of the job, the logistics of which be communicated by the Department. Following the interview and technical exercise, the selection panel will recommend candidates to attend generic managerial competencies using the mandated DPSA SMS competency assessment tools. The successful candidate will be expected to sign an Internship performance agreement. The Department of Labour is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s).



Applications: Chief Director: Corporate Services: P O Box 1851, Pretoria, 0001 or


For Attention: Sub-directorate: Human Resources Management, UIF