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Department of Labour’s Compensation Fund on an ICT modernisation journey to fast track ease of doing business – CF Commissioner

by lloyd last modified 2019-05-21 11:48

20 MAY 2019

The Compensation Fund (CF) will in September introduce a new electronic Compensation for Occupational Injuries and Diseases (e-COID) claims management solution – intended to improve the ease of doing business, said Compensation Fund Commissioner, Vuyo Mafata.

Mafata said the organisational restructuring started more than two years ago following the massive backlogs in claims process was beginning to yield results. He said the CF has during the period embarked in a process of decentralisation of its services, opened new claims processing centres, appointed medical adjudicators in its processes and moved to online platforms.

“We will soon enter the second phase of our restructuring. The focus is on what we do in provinces. We want to be responsive to the needs of our clients. We are not where we were in the past, yet we are not where we want to be,” Mafata said.

He was addressing a breakfast networking session in partnership with the East London Industrial Development Zone (ELIDZ). The engagement is part of fulfilling the objective of a Memorandum of Understanding (MoU) signed with the ELIDZ. The engagement is also part of the Compensation Fund’s national roadshow to interact with its stakeholders and to improve relations.

Precious Mdlokovana, Compensation Fund Deputy Director: Information Technology said the CF’s information communication technology (ICT) modernisation journey was currently underway.

Mdlokovana said the organisation’s business systems “are not as automated as we would like”. She said the modernising journey would involve improving the online registration processes. Mdlokovana said the Compensation Fund was also in the process of replacing its current uMehluko online claims platform.

Mdlokovana said: “there have been challenges with the past and previous claims systems. The upcoming modernisation system will have benefits such as faster turnaround, correct workflows, open communications and provide for timeous payments among others,” she said.

The Compensation Fund is a public entity of the Department of Labour. The Fund administers the Occupational Injuries and Diseases Act No 130/1993 as amended by the COID Act 61/1997. The main objective of the Act is to provide compensation for disablement caused by occupational injuries or diseases sustained or contracted by employees, or for death resulting from injuries or diseases, and provide for matters connected therewith.

For more information contact:

Franco Mabuya

Cell: 060 989 8675


Issued by:

Teboho Thejane

Departmental Spokesperson

082 697 0694

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